Are photography sessions and/or photo shoots permitted in the greenhouses?
Photography for personal use only is permitted in the greenhouses at all times. Please be mindful of other shoppers, and do not move or rearrange any displays.
Professional paid photography or photography promoting a product or business are not permitted in the greenhouses.
Can I bring my dog / pet with me?
We are service animals only. No pets please.
Is food and drinks permitted in the greenhouses?
At this time food and drinks are permitted in the greenhouses. If restrictions change this may be adjusted accordingly. We ask that you are responsible with your waste created, waste cans are available for waste.
Do you offer a repotting service?
Yes, we do offer in store repotting. We are happy to repot plants at the time they are purchased; potting fees will apply. We also repot plants or pots you may wish to bring from home, however, advance notice is appreciated in such cases when possible.
Do you offer curbside pickup?
We offer curbside pickup for those customers who are unable or uncomfortable shopping in person. All orders must be picked up at our location as we do not deliver. To place an order, please email us at firstname.lastname@example.org, or call us at 519-648-2608. We cannot accommodate orders for same day pickup. Annuals are not offered through our curbside service and are only available to be purchased in person.
Can I shop online for your plants and products?
Belgian’s online store will remain closed while we are open to walk-in customers, and will reopen only when we are unable to accommodate in-person shopping at the greenhouses. Our online store contains a selection of our plants and products during that time.
Do you have sitting areas and/or chairs available?
Sitting areas are available in the greenhouse for customers. Seating areas may not be sanitized on a regular basis, please use at your own discretion.
Do you deliver?
Unfortunately we do not offer delivery.
Where is Marley?
Our umbrella cockatoo Marley has fallen in love with a new family and is enjoying his forever home. We are very grateful for the laughs and enjoyment that Marley was able to bring to staff and customers at the greenhouse, and know that he will do the same with his new family for many years to come.
Do you accept wholesale orders or or contractor pricing?
No – we are a retail-only greenhouse and offer the same pricing to all our customers. We do not offer wholesale sales or contractor accounts.
NO CASH REFUNDS
Non-Perishable Merchandise may be exchanged or returned within 7 days of purchase with original receipt.
To exchange or return products, prices must still be affixed to items along with original receipt.
Applicable refunds will be returned by same method of original payment. For cash payments, store credit will be issued.
ALL PLANT PURCHASES ARE FINAL SALE
We strive to provide healthy, quality plants.
Once purchased, we pass the responsibility on to you to keep your plants healthy and thriving.
If you are concerned with your plants’ health, please contact us as soon as possible so we can help you determine the issue.
All Plant Purchases are Final Sale.
All Artisan Shoppe Items are Final Sale.
Clearance and Sale Items are Final Sale